Culture · How we work

Senior analysts, no juniors.

The platforms hand you a dashboard and machine-translated Spanish. We hand you a decision. Every study at Epical is run by senior analysts, never juniors with a panel. If a human with regional judgment isn't reading your data, it isn't Epical.

How we work

The analysts are the product.

There's no team "that delivers" and another "that sells." The senior analyst who reads your market is the same one who sits with your C-level. The judgment applied to 320M+ daily conversations is the judgment that reaches the boardroom table, undiluted.

Technology doesn't replace the analyst; it scales them. Global listening platforms, our proprietary AI trained on regional Spanish variants and Brazilian Portuguese, and senior specialists reading live all run as one layer inside Epical. You get cultural meaning, not machine-translated noise, and a single point of contact who owns the read.

Our operating standards

What we refuse to do.

Culture is sharpest where you draw the line. Here's what we rule out, on purpose.

No · 01
We don't ship raw dashboards
You get the interpreted reading, not a panel to operate. The analysis is the deliverable. The tooling stays inside Epical.
No · 02
We don't put juniors in front of the C-level
Every study is run by senior staff. If a report reaches a board, it was written by someone with real operating experience in that industry.
No · 03
We don't sell software
We're a social listening agency, not a SaaS vendor. There's nothing to license, configure, or staff. The technical layer is ours to run.
No · 04
We don't flatten to "neutral" Spanish
Each market is read in its own variant: Rioplatense, Mexican, Andean, Caribbean, plus Brazilian Portuguese. Idiom is meaning. Machine translation throws it away.
No · 05
We don't over-promise on capacity
We take a limited number of new accounts each quarter. If we can't cover you with senior attention, we tell you before the proposal, not after.
No · 06
We don't compete on price
We work with brands where a wrong call is expensive. The right partner isn't the cheapest feed of metrics; it's the one whose judgment you'd trust at the board.
The team

Who runs your account.

22 senior specialists, lead consultants, and founders. Our Buenos Aires hub gives you permanent coverage across 12 LATAM markets, the US Hispanic audience, and selective global capacity, all read by people who grew up in these conversations.

Meet the analysts, their expertise, and the industries they cover at /en/team. Want to work this way? Open roles are at /en/careers.