Case Studies 3 cases in detail · 12 LATAM markets · confidential by default

Social listening that ends in a decision.

Not a dashboard. The read. Three real social listening engagements across Latin America — Uber, a global beverage brand, a global beauty brand — each with defensible numbers and a single executive decision. One publicly authorized, two anonymized under NDA.

+405%
Lift in branded conversation for Uber × Colapinto — mid-season, zero paid spend. The case Uber authorized us to publish.
Real operations · the decision each one enabled

Three social listening engagements run by senior analysts, not by a tool. Every number below is one we measured. Every case ends where it matters: a call the client actually made. One is publicly authorized; two are anonymized under NDA.

Franco Colapinto in the cockpit with an Argentine helmet and Uber on his chest · Formula 1 2024
01
Conversational intelligence Argentina Oct–Dec 2024 Public disclosure

Uber × Colapinto: winning the sponsorship with zero budget left to amplify

The challenge

Uber backed Franco Colapinto in his breakout into Formula 1. The deal ate most of the year's budget — nothing left for paid campaigns. So the conversation had to do the work. We tracked Uber against Colapinto's 5 other sponsors in parallel, race by race (6 races, Austin to Abu Dhabi), reading what was landing — and which traps to dodge — before the next green light.

The result
+405%
change in mentions after adjusting the focus between races (Las Vegas → Qatar).
Las VegasBaseline · Nov 21–25
34%share vs. sponsors
43%positive sentiment
267Uber + Colapinto mentions
109Kengagement

#1 in mentions thanks to the creative, but within a generally low-conversation context.

QatarAfter · Nov 28–Dec 2
49%share vs. sponsors
71%positive sentiment
1,349Uber + Colapinto mentions
+405%change vs. previous race

After adjusting the focus (giveaway + sustaining the voice in the app), a clear leader with record positive sentiment.

The decision
Shift the play between races: lead with Colapinto's voice in the app and a participatory activation (a giveaway to meet the driver). Uber roughly doubled its share of voice and tripled positive sentiment on zero paid spend — a call made mid-season, not in a post-mortem.
The proof

“An extremely high-impact collaboration. The reports were clear and deep, the deliverables exceeded expectations, and we managed to represent the return on investment.”

Mariana Muntz
Mariana Muntz Head of Marketing South Cone, CAM & Caribbean · Uber
Beverage aisle in a supermarket, mass consumption under pressure
02
Reputational intelligence Mexico Feb–Apr 2025 NDA

Global beverage brand: when a «made in this country» campaign made it the boycott target

The challenge

A government rolled out a «made in this country» campaign — and a global beverage brand was on track to become its symbolic boycott target. We fused social, owned profiles and paid media into one view to read the brand's real exposure, week by week, in market-native Spanish. Of 283K campaign mentions, 22.8K pointed straight at the brand: 8% of the conversation, and rising.

The result
4,050
negative comments generated by the highest-reach post (25M views). Positive: 153. Reach is not connection.
The creative

Three campaign sub-angles, three very different verdicts. The creative angle — not the spend — decided how perception moved.

Institutional

Hard data: investment, jobs, contribution to GDP.

89%negative
3.7%positive

Perceived as corporate and defensive: drives rejection.

Local story

Voices of neighborhood shopkeepers, stories from the street.

77.5%negative
4.4%positive

Better, but opens debate on profitability and water use.

Emotional Winner

Cultural narrative, without centering on the brand.

49.2%negative
26.8%positive

The only axis with substantially less negative sentiment.

The decision
Pull the campaign early — before spending more on pieces that were accelerating the damage. The read was unambiguous: the institutional angle ran 89% negative, the local story 77%, and only the emotional one («national pride») dropped to 49%. And reach lies: the most-distributed post — 25M views — drew 4,050 negative comments to 153 positive. Reach is not connection.
Skincare ritual, serum application, K-Beauty trend
03
Strategic anticipation Chile Trend analysis NDA

Global beauty brand: passing fad, or a shift worth betting the portfolio on?

The challenge

K-Beauty arrived in Chile as a cultural frame, not a product — carried by K-pop, K-drama and TikTok before the first sale. The audience (93% female, mostly under 30) was already primed, and the vocabulary («Korean routine», «glass skin») shifted before the shelf did. React, or get ahead? To answer it, we measured the structure of the conversation — not market share, which would only confirm the move once it was too late to lead it.

The result
16×
more engagement generated by a nano-influencer (6.8K followers) than a macro one (609K). Reach does not predict impact.
Who moves the trend

Three creator tiers, three follower counts — and results that invert the intuition behind every influencer brief.

Macro
  • Followers609K
  • Views536K
  • Engagement11.1K
0.018engagement / follower
Micro
  • Followers96K
  • Views22K
  • Engagement1.5K
0.016engagement / follower
Nano Outlier
  • Followers6.8K
  • Views11M
  • Engagement181K
26.6engagement / follower
The decision
Consumers weren't abandoning their brands — they were adding. They keep their usual cleanser and layer in K-Beauty actives via serums and creams. Not replacement: layering, where every step of the routine becomes its own competitive front. The call: defend by category, not by brand, and move 6 to 12 months ahead of the curve — before the trend hits the sales line, while there's still time to reshape the portfolio and activate the right creators.